A formal list of what work is considered core or infrastructure is located in our Scope of Services and Recharges.

Infrastructure work is not generally recharged. Many help requests result in work that benefits all users, and can be considered core or infrastructure. The hourly labor rate ranges from around $20/hour up to $45/hour. Technical support charges for work on any system that is not departmentally supported.

Labor charges (not including replacement parts) for configuration, troubleshooting, and administrative application support provided for the department-supported systems are considered core-funded. For example, a printer connected to the computer would be included while a networked printer would not. Service Costs OverviewĪ departmentally-supported device is a computer and all peripheral equipment directly connected to that computer. Always be sure to check on warranty status before calling a repair company as having an outside company work on a warranty repair can impact your ability to receive future warranty service on the components serviced by the outside company. We've had good experience dealing with Brandon from Laser Cartridge Company (+1-80), a local vendor. The LSCG staff will take a quick look at problematic printers and can usually clear paper jams, but if the situation requires diagnosis, etc., it's best to call a professional computer repair company.

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